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Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre, London, EC1N 2HT
Contract type: Permanent
Business area: Sainsbury's Tech
Closing date: 19 February 2025
Requisition ID: 289227

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.

Sainsbury's Tech - Product Manager Customer Contact

Why join us

Joining Sainsbury's Tech means being part of a 150-year-old retail chain that is undergoing a transformative journey towards embracing innovation and agility. As a Tech professional, you have the unique opportunity to contribute to driving change and pushing boundaries, as we invest in creating amazing systems and technologies. With a wealth of expertise to learn from and access to vast amounts of data from billions of transactions, you will be part of a dynamic environment where things are built, made, and implemented quickly. Your work will directly impact both our colleagues and customers, creating incredible experiences and shaping the future of retail technology. Welcome to the home of Sainsbury's Tech, where you can be part of our collective journey and make a meaningful difference.

 

Come and grow with our Customer Contact Product Family

When our customers need help, we’re there for them. Our self-service and agent-led channels make sure customers get a great experience with us, every time. To ensure we’re delivering on our promise, we communicate with customers over multiple channels, including phone, live chat and social media.

Powering these interactions is a wide variety of tooling. In this ever-evolving landscape, we blend front-end design with back-end architecture, always maintaining a user-centric mindset. Expect a dynamic and varied work environment where each day brings new challenges and opportunities to make a significant impact. 

About the role:

  • You’ll prioritise and define the product roadmap for our Pega SaaS case management system, focusing on the way customers currently reach out to us, and finding ways to make these interactions simpler and less costly, whilst maintaining a great level of service
  • You’ll be collaborating with other Product people, engineers, architects, designers and our users to make sure the new features we introduce are exactly what’s needed
  • You’ll stay abreast of industry trends, Pega advancements, and emerging technologies to continuously enhance product offerings
  • You’ll use data to make informed decisions and measure the success (or not!) of the features we release

 

What we’re looking for:

  • We’d love you to have worked in a product manager role with experience in case management tools and/or Pega – but if you think you’re right for the role and don’t have this experience, we still want to hear from you
  • You drive efficient and effective product processes e.g. agile ceremonies and on point documentation.
  • You really get the customer and can translate business requirements into clear user stories and sprint goals for the team.
  • You’re technically curious, as you’ll be working directly with engineers, architects, and third parties, building real software. You ask the right questions so that you can help others understand your product.
  • You’re here to learn – there’s lots to absorb. Plus, we’re a big product community so you can hone your product skills here too. 
  • You’re courageous and understand that failing forward isn’t really failing at all. You’ll work with the team to weigh up the data and risks to try new and exciting solutions.
  • A people person. You’ll build great relationships We need people who want to help us build a brilliant team culture and make Sainsbury’s a great place to work.

 

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

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