Senior Product Manager - Food Order Management
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Fixed-Term Assignment
Business area: Sainsbury's Tech
Closing date: 10 June 2025
Requisition ID: 400000237
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Job Title: Senior Product Manager – Food Order Management (6-Month Fixed Term)
Location: London/Manchester
About Us:
At Sainsbury’s, we’re committed to delivering exceptional digital experiences to our customers. Behind every successful food order is a complex order journey - from creation through to fulfilling the order to the customer, and aftercare - that we aim to make as smooth and reliable as possible.
Our Food Order Management systems ensure that every item receives the right treatment at every stage of the order lifecycle, and provide visibility of orders to cross-domain systems, colleagues and customers.
We’re looking for a passionate and experienced Senior Product Manager to join our team on a 6-month fixed-term contract to help optimise and evolve our Food Order Management domain - the digital backbone of our e-commerce propositions.
Role Overview:
As a Senior Product Manager for Food Order Management, your role focuses on the end-to-end journey of food order processing—from order placement to delivery and refunds and everything in-between. You’ll be responsible for optimising how orders are captured, managed, and fulfilled, ensuring a smooth and efficient experience for both customers and colleagues. Your work will directly impact operational efficiency and customer satisfaction.
Key Responsibilities:
- Define and drive the product vision and roadmap for Food Order Management, aligning with broader business and customer experience goals.
- Champion best-in-class product practices, including discovery, experimentation, and iterative delivery.
- Collaborate with cross-functional teams including engineering, design, data, and commercial to deliver impactful digital experiences.
- Build strong relationships with stakeholders across the business, ensuring alignment and transparency throughout the product lifecycle.
- Use data and customer insights to inform prioritization and continuously improve product performance.
- Lead product discovery efforts to identify new opportunities and validate ideas through user research and testing.
- Ensure delivery teams are empowered and focused, removing blockers and enabling high performance.
- Stay informed on digital trends, emerging technologies, and competitor activity to keep our experiences ahead of the curve.
What We’re Looking For:
- Strong background of at least 18 months working experience of product managing complex order processing systems or fulfilment platforms is required due to the highly technical nature of this domain
- Strong stakeholder management skills with the ability to influence and align diverse teams.
- Deep understanding of agile methodologies and modern product development practices.
- Technical fluency—comfortable working with engineers and understanding platform capabilities and constraints.
- Data-driven mindset with experience using analytics and experimentation to guide decisions.
- Excellent communication and storytelling skills, with the ability to articulate complex ideas clearly and persuasively.
- A customer-first mindset and a passion for creating intuitive, engaging digital experiences.
What We Offer:
- Competitive salary and benefits package.
- The opportunity to shape the future of digital food shopping at one of the UK’s most loved retailers.
- A collaborative, inclusive, and forward-thinking work environment.
- A chance to work on meaningful products that impact millions of customers every day.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
