Response Specialist
Salary: Competitive Plus Benefits
Location: Manchester Store Support Centre and Home, Manchester, M4 3AL
Contract type: Permanent
Business area: Retail
Closing date: 16 June 2025
Requisition ID: 400000947
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
*This role requires regular travel on an as-needed basis within the our zones covering Durham, Middlesbrough, Cumbria, Northern Ireland and Scotland
We are seeking a highly motivated and detail-oriented Response Specialist to join our team. The role of the Response Specialist is to support their geographic area with the day to day management of incidents and ongoing risk to colleague and customer safety. The role will be reviewing risk and ensuring support is provided where required to ensure the welfare of colleagues and customers within Sainsburys and Argos stores and other/additional relevant Sainsbury’s locations. You will need to work both reactively and proactively utilizing internal and external data to identify opportunities for change and continuous improvement. Reacting quickly at pace where live incidents have occurred within the business is essential. You will be required to deliver and demonstrate effective communication skills across all levels of the business to show direction and ownership.
What you will do
- Manage the Response Sheet & Post Incident Risk Review (PIRR) completion, ensuring business expectations are met and collecting relevant information including CCTV and Body Worn Camera footage.
- Use investigation skills to identify the root cause of incidents and implement tactical solutions to mitigate future occurrences.
- Highlight stores at risk and collaborate with the wider crime and security team to find long-term solutions to reduce risk for colleagues and customers.
- Work with the wider Crime and Security team to manage project rollouts, ensuring full engagement, communication, and updates to relevant stakeholders.
- Lead, manage, and influence stakeholders to deliver improved results through robust process management and stretching targets.
- Work with the ECR to highlight geographical watch outs/trends and coach key stakeholders on logging details through the ECR.
- Own the collaboration with the wider crime and security team to understand geographic intelligence, attend meetings with key stakeholders at police meetings, NBCS, and stores.
- Audit and review guarding performance on the evaluation dashboard periodically to highlight opportunities/risks at the regional level and ensure agreed actions/time scales are implemented.
What you need to know and show
- Proven track record of demonstrating high levels of integrity and confidentiality.
- Ability to apply knowledge of policies and operating procedures, demonstrating sound judgement and decision-making.
- Experience working successfully and collaboratively across different business functions and teams.
- Comprehensive understanding of Microsoft Office software packages including PowerPoint, Excel, SharePoint, OneDrive, and Power BI.
- Ability to analyse comprehensive business reporting and documentation, translating it into simple and effective activities to mitigate risk.
- Good understanding of criminal investigations, processes, and procedures, and the application of criminal law in a commercial business context.
- Willingness to travel nationally as required and work 5 days each week, including weekends and bank holidays, with potential unsociable hours supported by the 'On Call' policy.
- Strong influencing skills, high levels of resilience, and the ability to manage change effectively.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
