Product Training and Support Executive
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Nectar 360 Ltd
Closing date: 05 August 2025
Requisition ID: 400010179
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does, and drives profitability. It’s where you can take risks, learn from them and be recognised.
Why join us
Joining Sainsbury's as a Training and Support Executive means being at the forefront of our brand new retail media platform Nectar360 Pollen, where you'll have the opportunity to make a significant impact on shaping the customer experience. As part of the Go To Market team, you'll play a vital role in providing expert guidance and support to clients, ensuring they unlock the full potential of our cutting-edge platforms. With a focus on continuous improvement, collaboration, and personal development opportunities, you'll be part of a dynamic and innovative environment where your contributions directly influence the success of our products and services.
What you'll do
As a Training and Support Executive within the Nectar360 Operations division at Sainsbury's, you will play a crucial role in supporting the day-to-day operations of the cutting-edge retail media platform, Nectar360 Pollen. Acting as the first point of contact for user queries, you will investigate and resolve issues, deliver expert guidance and support, and champion best practises across the helpdesks. You will create and maintain documentation to support users, deliver tailored training sessions for internal and external users, coordinate training schedules, collate and share user feedback for continuous improvement, collaborate with cross-functional teams, and contribute to product marketing materials. Your role will involve supporting the successful rollout of new platform features and releases, providing expert feedback, and identifying potential enhancements to ensure the platform's success.
Who you are
As a Training and Support Executive at Sainsbury's Nectar360 operations, you are a dedicated professional with a strong background in customer support, training, or client service-related roles. Your self-motivation, organisational skills, and attention to detail enable you to effectively address user queries, deliver expert guidance, and champion best practises for customer service excellence. With a proactive and high-energy approach, you excel in coordinating training sessions, maintaining documentation, and collating user feedback to drive continuous improvements across retail media and customer insight platforms. Your ability to collaborate with cross-functional teams and adapt to changing circumstances showcases your versatility and commitment to delivering exceptional support to internal and external users.
Essential Criteria
- Experience in a customer support, training, or client service-related role
- Confidence presenting information in a clear, engaging way—both written and verbal.
- Working knowledge of Microsoft Office tools, particularly PowerPoint, Excel, and Outlook.
- An interest in Marketing and Retail Media
#LI-DN1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
