Product Returns Technician
Salary: Competitive Plus Benefits
Location: Argos - Barton Distribution Centre, Barton Under Needwood, DE13 8BX
Contract type: Permanent
Business area: Non Food
Requisition ID: 400010253
Non Food - Product Returns Technician
Why join us
Joining Sainsbury's as a Product Returns Technologist offers you the opportunity to make a significant impact on customer satisfaction and returns reduction. You will play a crucial role in informing technical teams, driving product improvements, and enhancing the overall customer experience. Your expertise and contributions will directly support the development of new ideas and strategies that contribute to continuous product quality improvements. With a focus on accuracy, attention to detail, and effective communication, you will be part of a team that values continuous improvement and embraces a right-first-time approach. Your role in managing and coordinating product insight, training, and compliance will contribute to our commitment to providing exceptional products and service to our customers. Join us now and be a vital force in shaping our product quality and customer satisfaction.
What you'll do
As a Product Returns Technologist at Sainsbury's, you will play a crucial role in managing and coordinating the provision of product insight to the Technical teams. Utilising your expertise in a technical role within the supply base or at a retailer, you will inform and drive product improvements to enhance overall customer experience and reduce returns. Your responsibilities will include effectively managing testing processes, both internally and externally, to gain comprehensive understanding of product concerns, as well as providing technical and operational coaching to your direct reports and other business functions involved in product development. By prioritising and optimising resources, you will focus on areas that drive commercial benefit and enhance customer satisfaction, while ensuring compliance with Health and Safety standards in internal product testing environments. Your attention to detail, excellent communication skills, and ability to build positive relationships will contribute to your success in this role, as you aim for continuous improvement and elevate product quality.
Who you are
As a Product Returns Technologist at Sainsbury's, you are an experienced professional with a background in a technical role within the supply base or at a retailer. With your in-depth understanding of technical and manufacturing processes, you play a crucial role in managing and coordinating the provision of product insight to the Technical teams. By utilising your expertise, you drive continuous improvement and contribute to the development of new strategies that enhance product quality and customer satisfaction. Your attention to detail, analytical skills, and problem-solving techniques allow you to effectively identify areas for improvement and implement solutions. With excellent communication and relationship-building skills, you collaborate with colleagues and stakeholders to drive positive outcomes. Your dedication to accuracy, right-first-time approach, and focus on health and safety compliance exemplify your commitment to delivering exceptional results in this role.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Please note, due to the volume of applications we receive, our roles may close early.
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
