Insight Associate - CSAT
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Fixed-Term Assignment
Business area: Marketing
Closing date: 26 August 2025
Requisition ID: 400013816
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.
Key requirements of the role are as follows:
- Working with the other members of the team, contribute to the regular reporting within each programme – for example weekly/monthly/quarterly insight reports
- Support the CSAT team on deep dives into specific business questions, through running basic reports, providing ad hoc data cuts, and pulling out key messages and commentary that sits alongside the analysis
- Building bespoke reports for stakeholders and to support the wider CSAT team with ongoing performance tracking
- Ownership of CSAT queries inbox, responding to store colleagues on queries related to their CSAT performance, investigating issues and resolving with Tech teams
- Maintaining and creating training content for stakeholders to drive self-serve of our reporting platforms
- Maintaining CSAT SharePoint, storing all our work in relevant folders (analysis and downloads)
- Ownership of admin tasks within the team e.g. raising PO’s to agencies
- Maintain data quality within the CSAT programmes using relevant data sources and working with relevant teams to ensure data is credible
- Develop good working relationships with key stakeholders in the wider insight team
What you need to know
- Strong organisation and programme management skills, juggling multiple (varied) strands of work simultaneously.
- First rate attention to detail
- High degree of flexibility to manage sometimes unpredictable workload
- Strong time management and prioritisation skills
- Clarity of thought and a methodical approach to problem solving
- Ability to explain and interpret numerical analysis or technical insight outputs in a simple and engaging way
- Strong collaboration and relationship building skills
- Strong grasp of PowerPoint and excel
- Understanding of CSAT (customer satisfaction) data, what it means – and what it doesn’t mean
- Ability to visualise customer data and sentiment creatively, to ensure it cuts through within the business
What you need to show
- Fantastic organisation and programme management skills
- Collaborative working with internal and external teams
- Strong relationship building skills
- An articulate communication style
- Energy and enthusiasm about customer satisfaction programmes (CSAT)
- Strong analytical skills and experience in building reports and interrogating data in Excel
- An interest in technical aspects of customer programmes such as data integrity, surveys and sampling
- Clarity of thought, strategic thinking & a methodical approach to problem solving
- Passionate about the customer programmes and holding ourselves accountable for ensuring they are the best they can be
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
