Commercial Support Analyst
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Fixed-Term Assignment
Business area: Food Commercial
Closing date: 28 September 2025
Requisition ID: 400020451
Please note that this role can be considered both in our London or Coventry Ansty Park office locations and contract length up to 18 months depending on start date.
Why join us
By joining Sainsbury's as a Commercial Support Analyst for up to 18 months, you will become an integral part of a dedicated team that takes pride in supporting our trading and retail operations with precision and efficiency. You will have the opportunity to lead the response to system and process issues, driving continuous improvement and fostering a culture of innovation. With a focus on building strong relationships, effective communication, and a commitment to enhancing our core trading systems, you will play a key role in ensuring operational excellence and delivering exceptional support to our business. Join us at Sainsbury's and be part of a dynamic and collaborative environment where your skills and expertise will make a meaningful impact every day.
What you'll do
As a Commercial Support Analyst at Sainsbury's, you will play a crucial role in supporting the trading and retail teams by leading the response to system and process issues, conducting root cause analysis, and proposing solutions to resolve issues within agreed SLAs. You will act as the second line support for resolving complex trading-related issues, prioritise urgent business issues, and provide regular updates to stakeholders on the progress of live issues. Your role will involve coaching Commercial Support Desk colleagues to reduce the volume of escalated issues, identifying key trends and improvement opportunities using operational scorecards, and contributing to building a knowledge base by providing comprehensive summaries of root causes and resolutions for each issue owned.
Who you are
You are a highly skilled professional with a strong focus on building effective working relationships and continuously seeking ways to improve systems and processes. With your exceptional communication skills, challenging mindset, and self-motivation, you excel in resolving complex trading issues, providing timely updates to stakeholders, and driving efficiencies within the Commercial Support Desk. Your in-depth knowledge of core trading systems, commercial processes, and retail priorities, combined with your expertise in Excel and ideally GSCOP, enable you to deliver effective solutions and contribute to the success of the trading and retail teams through proactive support and continuous improvement initiatives.
Essential Criteria
- Demonstrable Commercial Systems experience in a retailer or a large organisation
- Experience in managing stakeholders both in technical teams as well as various commercial teams
- Ability to adapt communication to both technical and non-technical stakeholders
- Proficiency in Excel, root cause analysis, and proposing solutions
- Demonstrable experience in driving continuous improvement and self-motivation to fixing complex system issues
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
