<p><span><strong>Division/Dept.</strong></span></p> <p><span>CDO</span></p> <p><span><strong>Location</strong></span></p> <p><span>Holborn store support centre - London</span></p> <p><span><strong>Reporting to</strong></span></p> <p><span>Director of Analytics, Argos&nbsp;</span></p> <p>&nbsp;</p> <p><span><strong>Grrde & Job Title</strong></span></p> <p><span>Head of Product, Data & Analytics, Argos</span></p> <p><span>C6</span></p> <p><span><strong>In a nutshell</strong></span></p> <p><span>We’re a business serving millions of customers a day, with the UK’s largest loyalty scheme and an ever-evolving set of digital platforms. All this equals over 1.2 billion transactions a year, presenting a volume, depth, and complexity of data that few can match.&nbsp;</span><br><br><span>We don’t think we’re exaggerating when we say we have the most exciting data set in the country. We’ve got data from billions of transactions for our teams to play with. From it, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing experience. In an inclusive, agile environment, you’ll have the space to be curious, to experiment, and solve real-world challenges. And you’ll get to see the output of your work in the hands of millions of people across the UK.</span></p> <p><span>In the Argos Data & Analytics team we’re embarking on a major transformation and you’ll stretch the imagination of what the power of data and analytics can bring to how we do things. This is a leadership role within Argos Data & Analytics and will drive data understanding and development for Argos. You’ll unlock value and use your intense curiosity to find creative ways to land impactful data products that directly support Sainsbury’s Next Level strategy.</span></p> <p><span>The Head of Product (HoP) will play a critical leadership role at Argos and is expected to create, drive and deliver their vision for the data and analytical product domain to support our overall business strategy, above all across our 3 core capabilities – BI Solutions, Insights and Data Science Algorithms. The Head of Product for Data & Analytics will be relentlessly focussed on improving data accessibility for all colleagues, from stores, to depots to head office. This role should focus on improving the day to day experience for our Argos colleagues through ease of access to data and data products that solve real world challenges.&nbsp;</span></p> <p><span><strong>Who you are</strong></span></p> <p><span>You are an expert in stakeholder management and story-telling, experienced in using outcome-based thinking and data to prioritise roadmaps and empower and support your team. You are commercially astute and can balance ROI against desirability, viability, feasibility and longevity of a product. You understand the importance of simplification and scaling. You are very comfortable working at the pace a retail business requires. You will be an experienced people leader, who loves to coach and develop your team, setting stretching goals and giving open, honest and supportive feedback to colleagues to help them realise their full potential. You thrive on delivering through your wider team.</span></p> <p><span><strong>What outcomes I need to deliver</strong></span></p> <ul> <li><span>Ongoing development of the Product vision and strategy for Data & Analytics, bringing together multiple products into a single coherent view that supports delivery of More Argos More Often and beyond</span></li> <li><span>Manage the Data & Analytics roadmap and backlog which balances the development of new features, with activity to improve service stability and security, reduce tactical solutions and technical debt and decommission legacy tech</span></li> <li><span>Lead and coach your wider team to deliver the vision of their Products and deliver value that contributes towards our strategic business goals</span></li> <li><span>Ensure teams are leveraging common thinking and technologies, enabling continual opportunity exploitation and market comparison</span></li> <li><span>Set and define outcomes and metrics for their principal area/s</span></li> <li><span>Keep abreast of opportunities in the market within your domain and work closely with teams across Transformation and Retail to maintain a future horizon view of opportunities</span></li> <li><span>Refine and optimise within defined capital and request support on priority or capacity contention</span></li> <li><span>Work across divisions to shape dependent roadmaps and features, escalating where prioritisation trade off’s are needed across teams</span></li> <li><span>Build strong relationships up to DD level to engage on the visions/roadmaps for their principal product areas</span></li> <li><span>Contribute and coach better product across the division using product competency and internal frameworks</span></li> <li><span>Take the lead to trial and embed new practices, principles and tools</span></li> <li><span>Nurture talent in your team and foster a high-performing, high-trust culture</span></li> <li><span>Cultivate, develop and maintain 3rd party supplier relationships where relevant</span></li> </ul> <p><span><strong>How will you succeed</strong></span></p> <ul> <li><span>Be the champion for your product area, determining the right level or type of material to communicate the experience, benefits and long-term vision across a variety of audiences including development teams, stakeholders at all levels, partners and external parties</span></li> <li><span>Be the arbitration and escalation point for prioritisation and trade offs within their product area to deliver the maximum value and return on capital.</span></li> <li><span>Maintain a good level of awareness, interest and understanding of the existing and future end-to-end technology stacks/interfaces, including communicating clearly and coaching others on where and how to develop these technologies so they work seamlessly for customers and colleagues</span></li> <li><span>Ensure that the team maintains a realistic 90-day roadmap, as well as a prioritised and estimated full year backlog, regularly communicating progress and proactively managing risks/issues to remove blockers. Support the team in understanding future risks to mitigate.</span></li> <li><span>Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues</span></li> <li><span>Maintain a highly collaborative relationship with engineering, support at all levels for teams to understand and work together to solve problems for our customers and the business</span></li> <li><span>Collaborate with the CPO and CDO to ensure consistency, drive overall strategic business outcomes/shared objectives, and continuously improve product management across the division</span></li> <li><span>Develop a strong team of Product Managers, building the competency and enhancing the craft within the community. This includes developing a culture of learning, empowerment, experimentation and collaboration</span></li> <li><span>Drive the team and their products towards the future organisation aspirations, through constructive challenge and thought leadership, fostering a culture where our customer ambition inspires the team to aim high and deliver at pace</span></li> <li><span>Contribute and lead within the Product Community of Practice</span></li> </ul> <p><span><strong>What you need to know and show</strong></span></p> <ul> <li><span>Knowledge and understanding of a retail business and the technology landscape</span></li> <li><span>Knowledge and understanding of data systems and the challenges that face large organisations with hundreds of stores, thousands of colleagues and millions of customers</span></li> <li><span>Understanding of Agile delivery and modern engineering team practices</span></li> <li><span>Knowledge of technical product development principles and methodologies</span></li> <li><span>Commercial acumen, including understanding of the commercial drivers that determine the viability and longevity of a product, the ability to determine return on investment and use this insight to inform prioritisation, taking market context into consideration</span></li> <li><span>Customer focus, including a relentless focus on understanding, anticipating and exceeding their customers' needs and the ability to collaborate effectively with customers and stakeholders</span></li> <li><span>Data driven, including a drive for the use of product metrics to prioritise a roadmap effectively and the ability to use data and insight appropriately to make informed decisions whilst mitigating for any possible limitations and/or risks of misinterpretation</span></li> <li><span>Product processes, including the ability to adapt behaviour to all stages of the Product Lifecycle, a deep understanding of delivery approaches and when to use them, a focus on prioritisation of outcomes over outputs, the ability to motivate teams working within constraints and a drive to continually improve ways of working</span></li> <li><span>Strategic vision, including the ability to create, drive and champion a long-term product vision in line with a business strategy, the capability to anticipate the implications of how a product vision could interplay with a wide range of teams and the ability to drive collaboration with others to deliver effectively</span></li> <li><span>Technical curiosity, including the ability to translate between customer requirements and technology delivery, the desire to engage in technical discussions and challenge teams, the ability to use of a variety of techniques to develop understanding of the tech landscape and customer expectations of technology as relevant to a product or industry</span></li> <li><span>Creative problem solving, enthusiasm for delivering change through people and technology</span></li> <li><span>Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of the product area</span></li> <li><span>Creating a positive and consistent impact with internal and external audiences; excellent stakeholder management skills, ensuring senior stakeholder advocacy for your product families</span></li> <li><span>Demonstrable experience of leading and developing teams, directly and cross-functionally</span></li> <li><span>Strong communication and influencing skills across the organisation at all levels</span></li> <li><span>Success in delivering in multiple product teams across different stages of the customer journey</span></li> </ul> <p><span><strong>Resources available to me&nbsp;</strong></span></p> <ul> <li><span>Large team of Product Managers (C4 & C5 grades)</span></li> <li><span>Product Community of Practice</span></li> <li><span>Large team of dedicated and matrixed resources</span></li> <li><span>Learning and development within Sainsbury’s & Argos</span></li> <li><span>Internal product expertise and co-learning opportunities within a highly collaborative environment</span></li> </ul> <p><span><strong>What decisions can I make</strong></span></p> <ul> <li><span>All decisions related to delivering the roadmap for your area of products</span></li> <li><span>Product Manager resourcing across your product area</span></li> <li><span>Prioritisation and value return across the product family with £multi-million capital budget</span></li> </ul> <p><span>We are committed to making Sainsbury’s a place where people love to work where a diverse and engaged team really matters. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Sainsbury’s we welcome such conversations and are proud to champion a diverse and inclusive culture.</span><span> </span></p>