UX Researcher
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Marketing
Closing date: 16 October 2025
Requisition ID: 400026132
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.
About the team
At Sainsbury’s, we are dedicated to creating the easiest, most enjoyable experiences for our customers and colleagues. We work across a wide range of services, products, and touchpoints to deliver integrated and consistent experiences across the Sainsbury’s Group, including Argos, Habitat, Tu, and Nectar. Our Experience Design Researchers play a pivotal role in shaping user-centric solutions by delivering insights that inform product roadmaps and design strategies. We collaborate closely with cross-functional teams in an agile environment to ensure our work reflects the needs of our diverse customer base.
More about the role
As an Experience Design Researcher, you will lead and deliver end-to-end research projects that uncover user needs and behaviours. You will design and execute qualitative and quantitative studies, synthesise findings into actionable insights, and present these to stakeholders to influence product and design decisions. You will work both tactically and strategically, supporting agile product teams and contributing to the development of user-centric experiences across digital and in-store channels.
More about you
You are a curious and pragmatic researcher with a passion for understanding people and solving complex problems. You are comfortable working in dynamic, cross-functional teams and have a track record of delivering impactful research. You are confident in engaging stakeholders, facilitating workshops, and translating insights into compelling narratives. You thrive in environments where you can champion the voice of the user and contribute to a culture of continuous improvement.
Essential criteria
- Proven experience conducting qualitative and quantitative research across the product development lifecycle.
- Ability to synthesise insights from multiple sources into actionable recommendations.
- Strong stakeholder engagement and communication skills, including workshop facilitation.
- Experience working in agile, cross-functional teams on digital and omni-channel products.
- Familiarity with research and analytics tools such as Maze, Attest, Miro, or Google Analytics, or willingness to learn.
#LI-DN1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
