<p><strong>Lead Analyst / Senior Analyst - Customer Analytics - SQL - Hybrid Working London/Home</strong></p> <p><strong>Why join us:</strong></p> <p>We’re a business serving millions of customers a day, with the UK’s largest loyalty scheme and an ever-evolving set of digital platforms. All this equals over 1.2 billion transactions a year, presenting a volume, depth, and complexity of data that few can match.</p> <p>We don’t think we’re exaggerating when we say we have the most exciting data set in the country. We’ve got data from billions of transactions and interactions for our teams to play with. From it, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing experience. In an inclusive, agile environment, you’ll have the space to be curious, to experiment, and solve real-world challenges. And you’ll get to see your creations in the hands of millions of customers across the UK.</p> <p><strong>What you’ll do:</strong></p> <p>This role sits within the Customer Analytics team. Working across Sainsbury’s, Argos, Habitat and Tu, our remit is to help the business to better understand our customers, liaising closely with Marketing, Commercial and Strategy teams amongst others.&nbsp;</p> <p>We're looking for an expert in customer analytics, to support changes in the business by being Data led and Customer Obsessed. Working in the Customer Analytics team you will be working closely with the Analytics Manager and stakeholders, you’ll develop and deliver impactful insights that drive strategic decision-making. You’ll take ownership of analysis plans, manage stakeholder relationships, and ensure projects are completed to a high standard. You will translate complex data into clear, actionable recommendations. Additionally, you’ll support and develop junior analysts, contributing to the growth and capability of the wider team.</p> <p><strong>As a Lead Analyst you will:</strong></p> <ul> <li>Be an Analytics Lead for a team of high calibre Analysts, supported by an Analytics Manager in utilising our data assets to establish the realisation of the business strategy.&nbsp;</li> <li>Manage a direct report and coach junior analysts in the team.</li> <li>Assist in planning, prioritising, and delegating workload to help the business achieve their strategic aims. &nbsp;</li> <li>Apply your analytical knowledge to business problems recommending and implementing the analytical approach.</li> <li>Lead projects, develop & maintain relationships with your stakeholders, championing a collaborative approach to requirements gathering and the formation of compelling analysis.</li> <li>Move at pace, whilst still delivering high quality, accurate, professional outputs that land the real truths that sit within the data. You will proactively ensure you are always in touch with the ‘Why’ behind every project – understanding the purpose of your analysis, and which decisions the business is looking to inform.&nbsp;</li> <li>Deliver insights and recommendations through high quality data storytelling. We love data and deriving value from it. The key to the value is in being able to build and tell compelling stories based on this data.</li> <li>Embrace our values of Owning It, Making it Better and Being Human.</li> </ul> <p><strong>What you need to know and show</strong></p> <ul> <li>A highly numerate background. You may have a degree in mathematics, statistics or another analytical subject, or analytical work experience.&nbsp;</li> <li>Strong SQL knowledge is essential.&nbsp;Experience using Python or R is helpful.</li> <li>Line management or experience within mentoring roles is preferable.</li> <li>A proven history of delivering actionable insights and demonstrable business change through the application of analytics.</li> <li>Brilliant communication skills, having the ability to explain complex information in simple terms.</li> <li>An inquisitive mind, with the curiosity to be constantly on the lookout for opportunities and the ability to logically solve problems.&nbsp;</li> <li>The ability to partner brilliantly with the business to understand their problems and deliver value, applying commercial acumen and communicating/connecting in a compelling way.</li> <li>Keen to learn and develop. Pro-active about driving your career development and progression.</li> <li>A high level of team contribution – looking for opportunities to provide input and support across the wider analytics community.</li> </ul> <p><strong>Essential Criteria&nbsp;</strong></p> <ul> <li>Demonstrable experience in delivering actionable insights and measurable business change through the application of analytics.</li> <li>Proven proficiency in SQL for data analysis; experience with Python or R is advantageous but not required.</li> <li>Highly numerate background, evidenced by a degree in mathematics, statistics, another analytical subject, or equivalent analytical work experience.</li> <li>Ability to communicate complex analytical findings in clear, simple terms to non-technical stakeholders.</li> <li>Experience in managing or mentoring others within an analytics or data-focused environment.</li> </ul> <p>#LI-JH1</p>