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Salary: Competitive Plus Benefits
Location: Argos - Widnes and Home, Widnes, WA8 8HS
Contract type: Fixed-Term Assignment
Business area: Non Food
Closing date: 28 February 2026
Requisition ID: 400049313

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. From fragrance to car care, clothing and pots and pans, our General Merchandise team delivers all the non-food items for Sainsbury’s, Habitat and Argos customers. This multi-brand environment means you get to work across most areas. You can also be a pioneer, because the team believes in being brave, iterating and learning as they go. They also develop deep connections to other departments, which opens up a lot of different career opportunities for you. What’s certain is that you’ll spend time on the shop floor to get closer to customers, and bring a broad perspective and the full support of your manager with you wherever you decide to develop next.

In a nutshell

You will be responsible for supporting the short to long-term planning process, including forecasting at a weekly, daily and intraday level, as well as help assess and support business change, budget rounds, and any other ad-hoc planning/analysis work required.

 

The role is pivotal to supporting the planning cycle and optimising resource against contact centre demand, supporting service and budget delivery. Working closely with the Head of Service Delivery, Contact Centre Intelligence Manager and their team, as well as the Outsourced Operational teams to establish the correct inputs into our plan and help put people in the right place at the right time.

 

What you need to do

  • Be a confident effective communicator at all levels within the business including external stakeholders.
  • Work autonomously to create accurate and effective capacity plans to achieve performance against budget within the contact centres - detailing a minimum of 0-24 months.
  • To develop and maintain excellent relationships with the operation and outsource partners to ensure that plans are delivered.
  • Create and deliver data analysis that supports the weekly and periodic business reviews with key stakeholders.
  • Required to operate flexibly to meet business requirements.
  • Deliver effective resource plans to external partners ensuring that we provide a cost effective and customer centric experience.
  • Use own judgement when analysing complex data sets to influence and form new and improved capacity planning and forecasting strategies.
  • Support the Strategic Planning & MI Manager in day to day and project activity.

 

What you need to know and show (essential skills)

  • As planning is a Niche/Specialist field, previous experience of implementing forecasts and headcount models into operational reality, working with recruitment, training and operational teams to deliver to plan
  • Proven knowledge and experience of ACD and workforce management technology (Knowledge of Genesys an advantage)
  • Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions
  • Ability to create reports with high visual impact
  • Strong analytical skills and highly numerate
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadline
  • Must have a full array of forecasting & capacity planning experience from short to medium term.
  • Advanced Excel knowledge essential


We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

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