Head of Consumer Communications - Argos
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Marketing
Closing date: 13 March 2026
Requisition ID: 400051170
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.
Why join us
By joining the team at Sainsbury's as the Head of Consumer Communications, you will have the opportunity to lead and shape the communications strategy across a diverse range of brands and products, impacting millions of customers every day. Working in a dynamic and collaborative environment, you will drive innovative campaigns and initiatives, leveraging cutting-edge technology and data insights to enhance brand visibility and reputation in today's evolving media landscape. This role offers the chance to make a real impact, develop your leadership skills, and be part of a forward-thinking team dedicated to achieving excellence in consumer communications and storytelling.
What you'll do
As the Head of Consumer Communications at Sainsbury's, you will lead and shape the consumer communications strategy across various brands, including food, drink, lifestyle, Habitat, Tu, Beauty, Argos, and Nectar. Your role will involve creating and delivering integrated campaigns that showcase the distinctive quality, value, and services offered by Argos, while driving high-quality media coverage to attract and retain customers. You will champion an integrated approach to storytelling across various channels, ensuring that social, digital, influencer, and owned channels work seamlessly to deliver cohesive and impactful communications. Additionally, you will be responsible for evolving the consumer narrative to maintain Argos' distinctiveness and authority in the AI-driven search and discovery landscape, ultimately positioning Argos as the retailer of choice and driving desirability for the brands and products.
Who you are
As the Head of Consumer Communications at Sainsbury's, you are a seasoned leader in the field of consumer communications with a proven track record of developing and executing high-impact campaigns across a diverse range of channels. With extensive experience in managing complex relationships and driving strategic communications initiatives, you possess excellent judgement, creative thinking, and a strong focus on delivering measurable results that strengthen brand reputation and drive customer engagement. Your ability to lead and inspire teams, collaborate effectively across functions, and navigate the evolving media landscape make you a key asset in shaping and delivering a compelling consumer communications strategy for Sainsbury's and its associated brands.
Essential Criteria
- Significant senior‑level experience leading consumer communications and PR across complex, large‑scale organisations.
- Strong expertise across UK media (online, offline and emerging) and passion/curiosity for emerging AI/LLM‑driven channels
- Proven ability to deliver high‑impact, insight‑driven campaigns, manage agencies and handle large volumes of information under pressure.
- Excellent leadership capability — team development, collaboration, strategic thinking and budget management.
#LI-CM1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
