FM Delivery Manager
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Finance & Business Development
Closing date: 09 March 2026
Requisition ID: 400051701
What I am accountable for
· Responsible for managing on-the-ground FM delivery across sites within a site based role
· Responsible for providing direction and prioritisation for our site-based technicians (handyperson) ensuring they are productive, completing the required works to standard and resolving the most important issues first
· Responsible for FM escalations and major incident support for sites under remit, ensuring focus until resolution and escalating further within the service model where appropriate
· Required to work rotationally to cover weekend on call alongside operational delivery colleagues, requiring weekend and bank holiday working on a rota basis
· Complete regular site visits (to KPI) to all sites in your remit focusing on excellent FM delivery and improving service to stakeholders and customers
· Accountable for WOs and their journey with focus on improving resolutions and KPIs
· Working on site to identify FM delivery and quality concerns that need support and actioning resolutions through to completion
· Responsible for representing FM on the ground as “face of FM”, forging strong relationships with stakeholders, communicating regularly and listening and making improvements following feedback
· Supporting to improve supplier performance by owning quality of delivery and operational performance feedback to colleagues in FM
· Responsible for flagging capital investment opportunities and supporting the property & investment handover process
· Responsible for maintaining knowledge of H&S and legislative requirements and ensuring that all works across FM service adhere to these frameworks
What I need to know
· Strong experience in managing FM service delivery or FM operations
· Understanding of processes, PPMs and legislative or H&S requirements within the FM sector
· Experience prioritising FM work orders based on complex estate requirements
· Experience managing FM suppliers to high performance and exceptional delivery
· Ability to understand KPIs and service levels
· Strong stakeholder management and communication skills
· Ability to manage escalations and major incidents to resolution
· Commercial acumen
What I need to show
· Demonstration of the Sainsbury’s values
· Ability to prioritise and manage the quality delivery of complex FM services
· Understanding of PPMs/CPPMs and H&S requirements
· Ability to drive continuous improvement in FM service and supply chain
· Understanding of KPIs, SLAs reporting and service levels
· Strong communication skills
· Experience in managing escalations to resolution
Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.
· Own it
o Deliver a wide range of tasks, and take ownership for solving problems that you identify
o Actively share your thoughts and are prepared to challenge others in a positive way
o Use business context and other information sources to make decisions
o Regularly review your goals with your line manager
· Make it better
o Open minded and try new ways of doing things, making things simpler where possible
o Adaptable and respond positively when circumstances change
o Show curiosity about the business beyond your immediate role
o Seek feedback from those you work with and understand your strengths and development areas
o Provide regular fair and accurate feedback to others
· Be human
o Ask questions to understand where others are coming from. Show care and respect for how others are feeling and provide support to those around you
o Listen and ask questions about the needs and motivations of others to build effective relationships
o Regularly gather customer feedback and use this insight to continuously improve the customer experience
What decisions I can make
· WO prioritisation
· Direction of dedicated handyperson resources
· Use of FM systems
Resources available to me
· Sainsbury’s FM and property teams
· External agencies and consultants
· FM systems
· Surveyor condition reports
