<p>Want to solve really interesting problems at huge scale?&nbsp;</p> <p>Want to learn from the best&nbsp;and be challenged to think differently every day?&nbsp;</p> <p>Want to work hand in hand with development teams&nbsp;where you drive success and return to the business?&nbsp;</p> <p>Want the flexibility to work at home and in an office where it helps you meet your work and life commitments?&nbsp;</p> <p>Read below for your next opportunity....</p> <p><b>Come and grow with our Customer Contact Product Family</b></p> <p>When our customers need help, we’re there for them. Our self-service and agent-led channels make sure customers get a great experience with us, every time. To ensure we’re delivering on our promise, we communicate with customers over multiple channels, including phone, live chat and social media.</p> <p>Powering these interactions is a wide variety of tooling. In this ever-evolving landscape, we blend front-end design with back-end architecture, always maintaining a user-centric mindset. Expect a dynamic and varied work environment where each day brings new challenges and opportunities to make a significant impact.&nbsp;</p> <p><b>About the Role</b></p> <p style="margin-left:0cm">We are seeking a dynamic and technically proficient Product Manager with strong expertise in Pega, particularly in case management, AI-driven decisioning, and data integration. This role combines strategic vision, technical acumen, and exceptional stakeholder management skills to deliver innovative solutions that optimize business processes and elevate customer experiences.</p> <p style="margin-left:0cm">As the Technical Product Manager, you will collaborate with cross-functional teams to design, develop, and implement cutting-edge solutions using the Pega platform. Your focus will be on leveraging Pega’s capabilities to streamline case management workflows, integrate AI for smarter decision-making, and enhance data-driven insights.</p> <p><b>Key Responsibilities</b> <b>Product Strategy & Vision:</b></p> <ul> <li>Define the product roadmap for Pega-based solutions, focusing on case management, AI decisioning, and data integration capabilities.</li> <li>Align product initiatives with business goals and customer needs, balancing innovation with operational excellence.</li> <li>Stay abreast of industry trends, Pega advancements, and emerging technologies to continuously enhance product offerings.</li> </ul> <p><b>Solution Design & Development:</b></p> <ul> <li>Collaborate with architects, developers, and analysts to design robust Pega workflows and frameworks for complex case management scenarios.</li> <li>Drive the integration of AI models and predictive analytics within Pega for real-time decision-making and personalization.</li> <li>Ensure seamless data integration between Pega and enterprise data platforms like Snowflake, ensuring high-quality, actionable insights.</li> </ul> <p><b>Stakeholder Collaboration:</b></p> <ul> <li>Act as the primary liaison between business stakeholders, technical teams, and external partners, translating business requirements into technical specifications.</li> <li>Foster strong relationships with internal teams, including operations, marketing, and compliance, to ensure alignment and effective communication.</li> <li>Manage stakeholder expectations by providing clear updates on project timelines, deliverables, and risks.</li> </ul> <p><b>Execution & Delivery:</b></p> <ul> <li>Lead end-to-end delivery of Pega solutions, from ideation to implementation, ensuring projects are completed on time and within budget.</li> <li>Oversee the configuration, testing, and deployment of Pega features, ensuring they meet user requirements and quality standards.</li> <li>Develop and maintain comprehensive documentation, including use cases, user stories, and technical specifications.</li> </ul> <p><b>Performance Measurement & Continuous Improvement:</b></p> <ul> <li>Define and monitor KPIs to measure the success of Pega solutions in terms of business impact, user adoption, and system performance.</li> <li>Identify opportunities for process optimization and automation, driving continuous improvement across workflows.</li> </ul> <p><b>Qualifications</b> <b>Technical Expertise:</b></p> <ul> <li>3+ years of experience in product management, with a focus on Pega platform solutions.</li> <li>In-depth knowledge of Pega’s case management, AI decisioning, and data integration capabilities.</li> <li>Hands-on experience with Pega’s low-code/no-code development tools.</li> <li>Familiarity with enterprise data platforms (e.g., Snowflake) and BI tools (e.g., Power BI).</li> </ul> <p><b>Stakeholder Management:</b></p> <ul> <li>Proven ability to manage diverse stakeholders, including technical teams, business leaders, and external vendors.</li> <li>Exceptional communication and presentation skills, with the ability to translate complex technical concepts into actionable insights.</li> <li>Strong negotiation and conflict resolution skills.</li> </ul> <p><b>Problem-Solving & Leadership:</b></p> <ul> <li>Demonstrated ability to solve complex business problems using technology-driven solutions.</li> <li>Experience leading cross-functional teams in an Agile/Scrum environment.</li> <li>Strategic thinker with a results-driven mindset and a keen attention to detail.</li> </ul> <p><b>Education:</b></p> <ul> <li>Bachelor's degree in computer science, Information Systems, Engineering, or a related field. Master’s degree is a plus.</li> <li>Pega certifications (e.g., CSA, CSSA, or CPBA) are highly desirable.</li> </ul> <p><b>In return you’ll get:</b></p> <ul> <li>Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat</li> <li>Holiday allowance</li> <li>Bonus scheme</li> <li>Pension plan</li> <li>Special offers on gym memberships, restaurants, holidays, retail vouchers and more</li> </ul> <p><b>Last couple of bits…</b></p> <p>We’ve adopted a hybrid model, coming together for collaboration and to get to know each other better. We’re working flexibly – have a chat with us about what you need.</p> <p>If you’ve read this far but are not 100% sure you’re there with your experience, still get in touch. The skills you do have are often more transferrable than you think&nbsp;��. Equally with such a large and growing tech team, it might be there’s something else that could suit you better. If you’d like to find out more head to&nbsp;<a href="https://www.linkedin.com/company/sainsburysdtd/" target="_blank" rel="nofollow">Sainsbury's DTD</a>.</p> <p><span>#LI-KF1</span></p>