CRM Marketing Executive
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Marketing
Closing date: 25 March 2026
Requisition ID: 400054044
Why join us
Joining the Sainsbury's team as a CRM Executive in the Argos CRM and Loyalty team offers a unique opportunity to drive customer value and long-term loyalty through innovative targeted marketing campaigns. In this role, you will have the chance to work collaboratively with internal teams and agencies to shape and refine our CRM programme, contributing to the growth and success of our business. With a focus on creativity, data-driven insights, and a customer-first mindset, you will be empowered to make a significant impact, present your ideas to key stakeholders, and play a pivotal role in delivering exceptional customer experiences. Apply now and be part of a dynamic environment where your contributions truly make a difference.
What you'll do
As a CRM Executive at Sainsbury's, you will play a pivotal role in owning and managing the delivery of existing CRM programmes while identifying and implementing new initiatives in alignment with marketing strategy and objectives. You will collaborate with cross-functional teams to ensure seamless execution of plans across multiple channels, focusing on accurate customer targeting, data selections, and post-campaign analysis. Your responsibilities will also include contributing to the overall CRM & Loyalty strategy by aligning with Trade and Propositions plans, managing relationships with suppliers, and working closely with agencies to deliver targeted creative through complex CRM programmes. Additionally, you will build strong relationships with stakeholders, produce clear annual plans and briefs, and demonstrate a customer-first mindset to drive engagement and optimise CRM activities effectively.
Who you are
As a CRM Executive for Sainsbury's Argos CRM and Loyalty team, you are a strategic and results-driven professional with a passion for driving customer value and long-term loyalty through targeted marketing campaigns. With a strong foundation in CRM programme design and delivery, coupled with a customer-centric mindset and analytical prowess, you excel at optimising campaigns, building relationships with key stakeholders, and leveraging data-driven insights to maximise business growth. Your ability to work collaboratively across departments and agencies, coupled with your proactive and self-driven approach, enables you to make impactful contributions to the success of the business while delivering exceptional customer experiences.
Essential criteria
Proven experience designing and delivering CRM programmes, ideally within retail or a similar customer‑led environment.
Experience owning and managing end‑to‑end delivery of targeted marketing campaigns.
Experience using customer data, segmentation and personalisation within automated marketing activity.
Experience working with customer targeting, data selections and post‑campaign analysis.
Experience using insights and performance metrics to test, optimise and improve CRM activity.
#LI-SM1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
